Refund Policy
<div class="policy-container refund-policy-container">
<header class="policy-header">
<h1>📦 Return & Refund Policy</h1>
<p>For [Your Brand Name]</p>
<p class="last-updated"><em>Effective Date: December 10, 2025</em></p>
</header>
<p>We want you to love your purchase! If you are not completely satisfied, we accept returns for a refund or exchange subject to the following conditions.</p>
<hr>
<section>
<h2>1. Eligibility & Return Window</h2>
<p>You have <strong>[NUMBER, e.g., 30] days</strong> from the date of delivery to request a return or exchange. All returned items must meet the condition requirements below.</p>
<h3>Conditions for Return:</h3>
<ul>
<li>Items must be **unworn, unwashed, and undamaged**.</li>
<li>All original **tags must be attached**.</li>
<li>Items must be returned in their **original packaging**.</li>
<li>A **receipt or proof of purchase** (Order Number) is required.</li>
</ul>
</section>
<hr>
<section>
<h2>2. Non-Returnable Items (Final Sale)</h2>
<p>For hygiene and sale finality, the following items **cannot be returned or exchanged**:</p>
<ul>
<li><strong>Intimate Apparel:</strong> Bodysuits, underwear, and swimwear where the hygiene strip is removed or damaged.</li>
<li><strong>Jewelry and Accessories:</strong> Earrings and hair accessories.</li>
<li><strong>Gift Cards.</strong></li>
<li><strong>Sale Items:</strong> All items marked "Final Sale," "Clearance," or discounted by [PERCENTAGE, e.g., 50%] or more.</li>
</ul>
</section>
<hr>
<section>
<h2>3. How to Start a Return</h2>
<p>The return process is simple and begins online:</p>
<ol>
<li><strong>Submit Request:</strong> Email us at <strong>[Your Customer Service Email]</strong> with your **Order Number** and the reason for the return/exchange.</li>
<li><strong>Receive Label:</strong> Once approved, we will email you a **Return Authorization Number (RMA)** and a shipping label.</li>
<li><strong>Ship Back:</strong> Package your items securely and ship them back to us within 7 days of receiving the RMA.</li>
</ol>
<p class="note-block">**NOTE:** Returns sent without a valid RMA number will be returned to the sender.</p>
</section>
<hr>
<section>
<h2>4. Shipping Costs</h2>
<div class="table-responsive">
<table>
<thead>
<tr>
<th>Reason for Return</th>
<th>Shipping Cost Responsibility</th>
</tr>
</thead>
<tbody>
<tr>
<td><strong>Damaged, Defective, or Incorrect Item</strong></td>
<td>**We pay** (Pre-paid label provided).</td>
</tr>
<tr>
<td><strong>Change of Mind / Wrong Size (Exchange)</strong></td>
<td>**Customer pays** (Return shipping deducted from refund/Customer purchases their own label).</td>
</tr>
</tbody>
</table>
</div>
<p>If you are shipping an item over $[AMOUNT, e.g., 75], consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.</p>
</section>
<hr>
<section>
<h2>5. Refunds and Exchanges</h2>
<h3>Refunds</h3>
<p>Once your return is received and inspected (typically within **5-7 business days** of arrival), we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **7-10 business days**.</p>
<p class="note-block">**Late or Missing Refunds:** If you haven’t received a refund, check your bank/credit card account first. Then contact your bank. If the issue persists, please contact us at <strong>[Your Customer Service Email]</strong>.</p>
<h3>Exchanges</h3>
<p>We only replace items if they are defective, damaged, or for size exchange (subject to stock availability). If you need to exchange an item, please indicate this in your initial email request. We will ship the replacement item once the original item is received and inspected.</p>
</section>
<hr>
<section>
<h2>6. Contact Information</h2>
<p>If you have any questions concerning our return policy, please contact us at:</p>
<address>
Email: <strong>[Your Customer Service Email]</strong><br>
Phone: [Your Customer Service Phone Number]
</address>
</section>
</div>
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