Exchange & Return Policy
<div class="policy-container exchange-return-container">
<header class="policy-header">
<h1>🔄 Exchange & Return Policy</h1>
<p>For [Your Brand Name]</p>
<p class="last-updated"><em>Effective Date: December 10, 2025</em></p>
</header>
<p>We want you to be completely happy with your purchase. If you need to make an exchange or return, please review the policies and steps below.</p>
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<section>
<h2>1. Timeframe & Eligibility</h2>
<p>You have <strong>[NUMBER, e.g., 30] days</strong> from the date of delivery to request a return or exchange. All returned items must meet the following condition requirements:</p>
<h3>Required Conditions:</h3>
<ul>
<li>Items must be **unworn, unwashed, and unused**.</li>
<li>All original **product tags must be attached** and intact.</li>
<li>Items must be returned in their **original packaging** or suitable protective packaging.</li>
<li>A **receipt or proof of purchase** (Order Number) is required.</li>
</ul>
</section>
<hr>
<section>
<h2>2. Non-Returnable Items (Final Sale)</h2>
<p>For hygiene, safety, or promotional reasons, the following items are considered **Final Sale** and cannot be returned or exchanged:</p>
<ul>
<li>**Intimate Apparel:** Bodysuits, underwear, and swimwear where the hygiene strip is removed or damaged.</li>
<li>**Accessories:** Earrings, hair accessories, and face coverings.</li>
<li>**Gift Cards.**</li>
<li>**Deeply Discounted Items:** All items marked "Final Sale," "Clearance," or discounted by [PERCENTAGE, e.g., 50%] or more.</li>
</ul>
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<hr>
<section>
<h2>3. Exchange Process (Size/Color Swap)</h2>
<p>If you need a different size or color of the same item, please follow the steps below. Exchanges are subject to stock availability.</p>
<ol>
<li><strong>Initiate Request:</strong> Email us at <strong>[Your Customer Service Email]</strong> immediately, specifying your **Order Number** and the exact item/size you wish to exchange for.</li>
<li><strong>Ship Original Item:</strong> Once the exchange is confirmed, ship the original item back to us following the return instructions provided.</li>
<li><strong>Shipping Cost:</strong> The customer is typically responsible for the shipping cost of the return item. We will cover the cost of shipping the new exchanged item back to you [**OR** The customer is responsible for all shipping costs].</li>
<li><strong>Processing:</strong> We will ship the new item once the original item is received, inspected, and approved.</li>
</ol>
</section>
<hr>
<section>
<h2>4. Return for Refund Process</h2>
<p>If you prefer a refund, we will credit your original method of payment (minus any applicable shipping fees).</p>
<ol>
<li><strong>Initiate Request:</strong> Email us at <strong>[Your Customer Service Email]</strong> with your **Order Number** and reason for the return.</li>
<li><strong>Return Authorization:</strong> We will issue a **Return Authorization Number (RMA)** and [provide a pre-paid shipping label / request you purchase shipping].</li>
<li><strong>Processing Time:</strong> Once received, returns are inspected within **5-7 business days**. If approved, the refund will be processed.</li>
<li><strong>Refund Time:</strong> A credit will be applied to your original payment method within **7-10 business days** after processing, depending on your bank.</li>
</ol>
<p class="note-block">**Late or Missing Refunds:** If you haven’t received a refund after 10 business days, please contact your bank first. Then contact us at <strong>[Your Customer Service Email]</strong>.</p>
</section>
<hr>
<section>
<h2>5. Defective or Damaged Items</h2>
<p>If you receive an item that is damaged, defective, or incorrect, please contact us within **[NUMBER, e.g., 7] days** of delivery. We will gladly replace the item or issue a full refund, and **we will cover all return shipping costs** for these circumstances.</p>
</section>
<hr>
<section>
<h2>6. Return Shipping Responsibility</h2>
<p>For returns due to buyer's remorse (e.g., incorrect size selection, change of mind), the customer is responsible for the return shipping costs. We recommend using a trackable shipping service for items over $[AMOUNT, e.g., 75].</p>
<address>
<strong>Return Address:</strong><br>
[Your Company Name/Warehouse Name]<br>
[Street Address]<br>
[City, Postal Code, Country]
</address>
</section>
</div><style>
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/* Base Container & Readability */
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max-width: 900px; /* Center the content */
margin: 0 auto;
padding: 20px;
line-height: 1.6;
font-family: inherit;
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.policy-container h3 {
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/* Address Styling for Return Info */
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margin-top: 15px;
padding: 15px;
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border: 1px dashed #ddd;
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</style>
