No, you can shop as a guest, but creating an account helps you track orders and receive updates.

Yes, all prices include applicable taxes unless stated otherwise.

Orders can be canceled or modified within a limited time before they are processed for shipping.

ou can reach our customer support team via email, phone, or live chat during business hours.

Returns or exchanges must be initiated within 7 days of the delivery date. Cash on Delivery (COD) orders are eligible for store credit only in case of returns. Items marked as FINAL SALE or purchased at a discount exceeding 50% are not eligible for return or exchange. All items must be returned in their original condition—unworn, unused, unwashed, and with all original tags attached. Returns without tags will not be accepted. All returns are subject to quality checks and approval by our team. Return shipping costs are to be borne by the customer. Shipping charges are non-refundable. Products must be received at our warehouse before any return, exchange, or store credit is processed. Tilde is not responsible for any loss or damage to garments during return transit. We recommend using a reliable courier service with tracking. Items showing makeup stains, perfume, or any other scent will not be accepted. Please take care while trying on your garments. Only authorised returns will be processed. Any return sent without prior authorisation will be refused, and the customer will be responsible for arranging its collection. Please note that these return and exchange policies applies only to purchases made on tildeonline.com.

To initiate a return or exchange, please email us at tildeindiaofficial@gmail.com or send us a WhatsApp message on +91 80855 71089. Our team will guide you through the next steps once your request is reviewed and approved.

Once your returned item is received at our warehouse, please allow 3–5 business days for the return to be assessed and processed by our team. Approved exchanges or store credits will be issued only after successful quality checks.

We sincerely apologise for the inconvenience. Every garment undergoes a quality check prior to dispatch. In the rare event that you receive a faulty, damaged, or incorrect item, please contact us on +91 80855 71089 with: Your order number Clear images of the issue or incorrect item

Items discounted more than 50% or marked as FINAL SALE are not eligible for return, exchange, or store credit. The only exception is if the item is deemed faulty after assessment by our team.

We accept major credit/debit cards, UPI, net banking, and select digital wallets.

Orders are usually delivered within 3–7 business days, depending on your location.

Products can be returned within 7 days of delivery if unused and in original packaging. Refunds are processed within 5–7 business days after approval.

Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor delivery status.